Customer Service

Our Service Admin Team can provide all levels of Customer Service for your business.

  • Developing workflows for your team

  • Creating a Parent Hotline to take calls on behalf of your service

  • Coordinating the process from Waitlist, Bookings, Tours to Enrolments

  • Whatever types of admin tasks your Team have to do, our Service Admin Team can also do

Extensive Admin Support for Services.

At Child Care Central we can take care of all the operational admin tasks that your business has to do such as:

  • Customer Service – Everything from setting up your Staff, Enrolments, Bookings, Tours and Waitlist, Parent access and Child profile, Data Migration, Parent Hotline

  • Finance – Collect your money faster through redPAY, Accounts Receivable & Payable, Debtor Management, BAS and Superannuation

  • Payroll – Time Sheets and Superannuation Management

Benefits

We don’t manage your business. We coordinate and work with you every step of the way.

Experienced, always available administrators

With our staff managing the administration of your business it continues to operate 52 weeks of the year. There is no down time when your staff are sick, on leave or on training. There’s no worries about whether you meet all your regulatory requirements on time. There’s no fear that you might be taken advantage of financially. We are dedicated to helping you run a highly successful child care business.

Custom & Other Reports for you

We can run regular standard and custom reports of your room, staff, parent or child data, so you have all the business oversight you need to make informed decisions about your business. Plus, any hard copy documents received will be scanned and uploaded into your Document Manager system so you have visibility of all information.

Strategic Priorities

With our administration services we’ll keep tab on all of your staff’s current certificates (blue care, first aid) and help you to ensure your child care or OSHC service meets any new regulatory requirements that might come along.

Up to date compliance

With our administration services you have more time to focus on the key development, structural and people aspects of your child care business — your staff, your parents, your children, your suppliers, your community and where you’re heading. More time on your business rather than in your business.

The ultimate child care administration service for your Early Learning, Kindergarten, Pre-school business or OSHC.

Daily section and activities:

  • Enrolment for all children attending the child care or OSHC service
  • Child schedules
  • Daily sessions and activities

Processing:

  • Parent or guardian details, fees and subsidy payments on behalf of your service
  • Child details
  • Daily sessions and activities
  • Attendance records and submitting
  • Child schedules

 

On behalf of your child care service or OSHC we will generate and issue all parent or guardian invoices and statements.

The Child care Central admin team will conduct a weekly reconciliation of CCS funds received, and apply any credits or charges to each parent or guardian account. If an exception occurs during the CCS reconciliation process, we will escalate the issue to the appropriate agency to verify the discrepancy.

Let us take care of:

  • Child Care Subsidy (CCS) money reconciliation and CCS credit processing
  • CCS percentage updating
  • CCS and subsidy funding reporting

Vacancy Reporting
In addition, we will submit vacancy reports no later than 2 pm each Friday.

See more admin solutions

Bookepping

A better way to handle accounts and BAS.

Payroll & Supperannuation

A better way to handle payroll and superannuation.

The childcare administrators central to your business. See how we can help you.
The childcare administrators central to your business. See how we can help you.